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Return Policy

Our Returns Policy - Satisfaction Guaranteed:

 

We will never compromise the quality of our products, we aim to fully satisfy our customers by offering Authentic Artisanal Cork Products manufactured and imported from Portugal.  We want you to be as happy and excited with your product as we are.   
Refunds:
If you are not satisfied with your unused purchase & would like to request a refund or exchange, please send an email to  sales@rok-cork.ca  with your order number as the subject line within 30 days. 
A full refund/credit or exchange, will be applied within 5 days of receiving the product at our warehouse, provided the products are returned complete, in perfect condition, unused and with the original packaging. Refunds are only applicable to new collection items.
Shipping and handling costs are non-refundable unless the return is a result of a manufacturer error or a shipping error on our part.

 

All purchases made on sale items are final & cannot be returned. 

Please keep in mind that these items are imported and if you wish to have the item exchanged as long as it’s in stock we will quickly turn your item around, if the item is not in stock we will advise you by email.
FOR RETURNS OUTSIDE OF CANADA - please ensure you place on the return label - item for return to original destination - we will not be held responsible for any duties, and if so, these will be deducted from the amount to be refunded.