Shipping & Return Policy
Rok Cork strives to maintain items in stock at all times, however, due to our rapidly growing brand and the demand from our customers for a high quality sustainable product, our stocks are depleted very quickly. We aim for a quick turnaround time of no more than 3-4 weeks for those items. All of our products are imported from our manufacturing facilities, having them produced in small quantities will ensure that every detail is up to Rok Cork's standards and commitment to provide our customers a truly one of a kind product with exquisite Portuguese craftsmanship.
We will not compromise on quality, and for that reason we ask for your patience and understanding as it is well worth the wait.
When placing an order, if the item is not in stock, Rok Cork will send you an email advising of the estimated time of arrival.
We highly recommend you pre-order to guarantee priority when re-stock shipments come in.
- DUE TO SUBSTANTIAL INCREASES IN SHIPPING RATES BY CANADA POST AND FEDEX, we are no longer able to offer FREE STANDARD SHIPPING IN CANADA and UNITED STATES to our loyal customers. Although we charge a flat rate to offset the cost, shipping is at times 3x more. As a small business it becomes unsustainable, and we certainly do not want to pass that cost to the customer. Thank you for your understanding.
- Canada - flat rate of $15.00
- USA - flat rate of $15.00
- EU - flat rate of $65.00
- OTHER DESTINATIONS - $75.00 - Available using FEDEX Worldwide,
- Orders received for items in stock ship within 48-72 hrs.
Sales Taxes In Canada:
- All purchases within Canada are subject to GST or HST. The appropriate rate will be applied to your purchase based on your province of residence. All taxes are clearly detailed on your invoice. Please note the taxes are applicable based on the address of the credit cardholder making the purchase.
US and International Orders:
Canadian taxes are not applicable, however, any charges incurred such as import duties/taxes/ brokerage fees are the full responsibility of the customer at country of destination.
We currently accept all major credit cards and PayPal through Shopify. All transactions are in CAD$.
3 simple steps to shop from us:
1. Locate your product(s)
2. Click on 'Add to Cart'
3. Provide your name, address and payment details
A "Track & Trace" information email will also be sent when items ship out.
Shipping back product and handling costs are non-refundable unless the return is a result of a manufacturer defect or a shipping error on our part.
All purchases made on sale items are final & cannot be returned.
Proper information should be obtained from your carrier to ensure package is not returned to sender.
We reserve the right to refuse any return if the product does not meet our return requirements.
Any questions please feel free to email us at - firstname.lastname@example.org