Our Returns Policy - Satisfaction Guaranteed:
We will never compromise the quality of our products, we aim to fully satisfy our customers by offering Authentic Artisanal Cork Products manufactured and imported from Portugal. We want you to be as happy and excited with your product as we are. If you are not fully satisfied with the product please return it to us within 30 days of delivery. For Shoes you have 7 days to return.
We will be delighted to offer you a full refund or exchange, within 5 days or receiving the product, provided the products are returned complete, in perfect condition, unused and with the original packaging. Shoes are not refundable but a store credit will be provided. Refunds are only applicable to new handbags and not SALE ITEMS.
Please keep in mind that these items are imported and if you wish to have the item exchanged as long as it’s in stock we will quickly turn your item around, if the item is not in stock we will advise you by email.
All SALE items are final and may only be returned, if the item is faulty.
We Like to Rok Cork and want YOU to Rok Cork too!