Shipping & Return Policy

Shipping Information

Rok Cork strives to maintain items in stock at all times, however, due to our rapidly growing brand and the demand from our customers for a high quality sustainable product, our stocks are depleted very quickly. We aim for a quick turnaround time of no more than 3-4 weeks for those items. All of our products are imported from our manufacturing facilities, having them produced in small quantities will ensure that every detail is up to Rok Cork's standards and commitment to provide our customers a truly one of a kind product with exquisite Portuguese craftsmanship.  

We will not compromise on quality, and for that reason we ask for your patience and understanding as it is well worth the wait.

When placing an order, if the item is not in stock, Rok Cork will send you an email advising of the estimated time of arrival.

We highly recommend you pre-order to guarantee priority when re-stock shipments come in.

Shipping Rates:
orders will be processed in your local currency.
  • Orders received for items in stock ship within 48-72 hrs.

International Orders:

Charges incurred such as import duties/taxes/ brokerage fees are the full responsibility of the customer at country of destination.

Payment Options:

We currently accept all major credit cards and PayPal through Shopify. All transactions will be charged in your local currency

3 simple steps to shop from us:

1. Locate your product(s)
2. Click on 'Add to Cart'
3. Provide your name, address and payment details
Easy!
A "Track & Trace" information email will also be sent when items ship out.

Returns

Items on sale are non-refundable and non-exchangeable.
To request a credit/exchange, please send an email to  rokcorkportugal@gmail.com  with your order number as the subject line advising of your intention to ship back the item to Rok Cork. Items should be posted by mail or courier within 14 days of receipt  in its original condition and original packaging - including packing slip. 
Any items shipped past this window will not warrant a refund but a credit for future use.  Exchanges are available for another product of equal price. 
Full refunds are subject to condition of receipt of original product in its original condition and do not include outgoing shipping cost which is paid to third party.

 

Shipping back product and handling costs are non-refundable unless the return is a result of a manufacturer defect or a shipping error on our part.

 

All purchases made on sale items are final & cannot be returned. 

Please keep in mind that these items are imported and if you wish to have the item exchanged as long as it’s in stock we will quickly turn your item around, if the item is not in stock we will advise you by email.
please ensure you place on the return label - item for return to original destination - no commercial value we will not be held responsible for any duties, and reserve the right to decline any fees incurred by any courier as a pre-requisite for delivery of the box, which will be returned to sender.
PACKAGE MUST HAVE DATE OF RETURN WITHIN 14 DAYS OF DELIVERED TO. 
Ex. If you receive package on March 6th  - return label must have a date of up to March 20th.. 
PLEASE TAKE CAREFUL NOTE OF THE INSTRUCTIONS ABOVE.

Proper information should be obtained from your carrier to ensure package is not returned to sender.  

We reserve the right to refuse any return if the product does not meet our return requirements.  

  Any questions please feel free to email us at -

  rokcorkportugal@gmail.com