FREE SHIPPING FOR ORDERS OVER $150.00

Shipping & Returns

 

Shipping Information

Rok Cork strives to maintain items in stock at all times, however, due to our rapidly growing brand and the demand from our customers for a high quality sustainable product, our stocks are depleted very quickly. We aim for a quick turnaround time of no more than 3-4 weeks for those items. All of our products are imported from our manufacturing facilities, having them produced in small quantities will ensure that every detail is up to Rok Cork's standards and commitment to provide our customers a truly one of a kind product with exquisite Portuguese craftsmanship.  

We will not compromise on quality, and for that reason we ask for your patience and understanding as it is well worth the wait.

When placing an order, if the item is not in stock, Rok Cork will send you an email advising of the estimated time of arrival.

We highly recommend you pre-order to guarantee priority when re-stock shipments come in.

Shipping Rates:
  • We currently offer FREE STANDARD SHIPPING IN CANADA and UNITED STATES for ORDERS OVER $150.00 with Canada Post or FEDEX (standard delivery times - next day delivery or up to 7 business days with FEDEX) 
  • For orders under $150.00
      • Canada - flat rate of $10.00
      • USA - flat rate of $15.00
      • EU - flat rate of $45.00
      • OTHER DESTINATIONS - $55.00 -  Available using FEDEX Worldwide,
  • Orders received for items in stock ship within 48-72 hrs.

Sales Taxes In Canada:

  • All purchases within Canada are subject to GST or HST. The appropriate rate will be applied to your purchase based on your province of residence. All taxes are clearly detailed on your invoice. Please note the taxes are applicable based on the address of the credit cardholder making the purchase.

US and International Orders:

Canadian taxes are not applicable, however, any charges incurred such as import duties/taxes/ brokerage fees are the full responsibility of the customer at country of destination.

Payment Options:

We currently accept all major credit cards and PayPal through Shopify. All transactions are in CAD$.

3 simple steps to shop from us:

1. Locate your product(s)
2. Click on 'Add to Cart'
3. Provide your name, address and payment details
Easy!
A "Track & Trace" information email will also be sent when items ship out.

 

Our Returns Policy - Satisfaction Guaranteed:

We will never compromise the quality of our products, we aim to fully satisfy our customers by offering Authentic Artisanal Cork Products manufactured and imported from Portugal.  We want you to be as happy and excited with your product as we are.   

Refunds:
If you are not satisfied with your unused purchase & would like to request a refund or exchange, please send an email to  sales@rok-cork.ca  with your order number as the subject line within 30 days. 
A full refund/credit or exchange, will be applied within 5 days of receiving the product at our warehouse, provided the products are returned complete, in perfect condition, unused and with the original packaging. Refunds are only applicable to new collections.
Shipping and handling costs are non-refundable unless the return is a result of a manufacturer error or a shipping error on our part.

FOR RETURNS OUTSIDE OF CANADA - please ensure you place on the return label - item for return to original destination - we will not be held responsible for any duties, and if so, these will be deducted from the amount to be refunded. 

Proper information should be obtained from your carrier to ensure package is not returned to sender.  Return shipping costs are the full responsibility of the customer and non-refundable.

We reserve the right to refuse any return if the product does not meet our return requirements.  

 

 All SALE items are final and sold AS IS! Please rest assured we would never sell defective items, so our Sale items are simply One OFF's from end of Collections. 

Any questions please feel free to email us at -  sales@rok-cork.ca 

 

 

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