Shipping Information
Rok Cork strives to maintain items in stock at all times, however, due to our rapidly growing brand and the demand from our customers for a high quality sustainable product, our stocks are depleted very quickly. We aim for a quick turnaround time of no more than 3-4 weeks for those items. All of our products are imported from our manufacturing facilities, having them produced in small quantities will ensure that every detail is up to Rok Cork's standards and commitment to provide our customers a truly one of a kind product with exquisite Portuguese craftsmanship.
We will not compromise on quality, and for that reason we ask for your patience and understanding as it is well worth the wait.
When placing an order, if the item is not in stock, Rok Cork will send you an email advising of the estimated time of arrival.
We highly recommend you pre-order to guarantee priority when re-stock shipments come in.
Shipping Rates:
All orders are processed in CAD$ at checkout
- We currently offer FREE STANDARD SHIPPING IN CANADA and UNITED STATES for ORDERS OVER $150.00 with Canada Post or FEDEX (standard delivery times - next day delivery or up to 7 business days with FEDEX)
- For orders under $150.00
- Canada - flat rate of $10.00
- USA - flat rate of $15.00
- EU - flat rate of $55.00
- OTHER DESTINATIONS - $75.00 - Available using FEDEX Worldwide,
- Orders received for items in stock ship within 48-72 hrs.
Sales Taxes In Canada:
- All purchases within Canada are subject to GST or HST. The appropriate rate will be applied to your purchase based on your province of residence. All taxes are clearly detailed on your invoice. Please note the taxes are applicable based on the address of the credit cardholder making the purchase.
US and International Orders:
Canadian taxes are not applicable, however, any charges incurred such as import duties/taxes/ brokerage fees are the full responsibility of the customer at country of destination.
Payment Options:
We currently accept all major credit cards and PayPal through Shopify. All transactions are in CAD$.
3 simple steps to shop from us:
1. Locate your product(s)
2. Click on 'Add to Cart'
3. Provide your name, address and payment details
Easy!
A "Track & Trace" information email will also be sent when items ship out.
Our Returns Policy - Satisfaction Guaranteed:
We will never compromise the quality of our products, we aim to fully satisfy our customers by offering Authentic Artisanal Cork Products manufactured and imported from Portugal. We want you to be as happy and excited with your product as we are.
Warranty:
Rok Cork Warranty will only be applicable for any possible manufacturing defects and not applicable to wear and tear, misuse, mishandling.
Customers must ensure retaining of the original packing slip receipt shipped inside the box to activate warranty.
In the event customer decides to consult a third party for trying to fix or manipulate the original product, these will not be deemed acceptable for any warranty repairs.
In the event a manufacturer defect is present, the same will be repaired by the original manufacturing facility, in case it is not repairable a new item will be provided to the customer.
Returns
Items on sale are non-refundable and non-exchangeable.
If you are not satisfied with your unused purchase & would like to request a credit /refund / exchange, please send an email to sales@rok-cork.ca with your order number as the subject line advising of your intention to ship back the item to Rok Cork. Items should be posted by mail or courier within 14 days of receipt in its original condition and original packaging - including packing slip. Any items shipped past this window will not warrant a refund but a credit for future use.
Exchanges are available for another product of equal price.
Full refunds are subject to condition of receipt of original product in its original condition.
Please note we offer free shipping but that amount is paid to a third party service, in the event of a return, the amount to be refunded will be reflective of purchase price less outgoing shipping cost.
Shipping and handling costs are non-refundable unless the return is a result of a manufacturer error or a shipping error on our part.
All purchases made on sale items are final & cannot be returned.
Please keep in mind that these items are imported and if you wish to have the item exchanged as long as it’s in stock we will quickly turn your item around, if the item is not in stock we will advise you by email.
FOR RETURNS OUTSIDE OF CANADA - please ensure you place on the return label - item for return to original destination - no commercial value we will not be held responsible for any duties, and reserve the right to decline any fees incurred by any courier as a pre-requisite for delivery of the box, which will be returned to sender.
PLEASE TAKE CAREFUL NOTE OF THE INSTRUCTIONS ABOVE.
